Quick and simple claim process

Claims

What is an insurance claim?

 An insurance claim is a formal request to your insurance provider for reimbursement or coverage against losses covered under your insurance policy.

Insurance is a financial agreement between you and your insurer. You pay a fixed premium, and in exchange, the insurer provides financial protection for specific losses as outlined in your policy terms.

When an event covered by your policy occurs such as an accident, theft, or damage you file a claim to notify the insurer and request the agreed-upon coverage or payout.

A Motor Insurance claim is filed to cover losses related to your vehicle, such as accidents, theft, or damage. If your vehicle is insured with us, you can submit a claim to repair or replace it, depending on your policy. For example:
  • Cashless Option: If your vehicle is repaired at one of our empanelled garages, the garage coordinates directly with us, and you don’t need to pay upfront (applicable for comprehensive Motor Insurance policies).
  • Reimbursement: If you use a non-network garage or pay for repairs yourself, you can file a claim with us to recover the expenses, provided they’re covered under your policy.
You’ll need to provide details like the incident date, a description of the event, photos of the damage, and supporting documents (e.g., police report, vehicle logbook).
For other insurance types—such as Domestic Package, Marine Insurance, Wiba, Fire, Public Liability, or Burglary—you file a claim when an insured event occurs, like property damage, cargo loss, employee injury, or theft. The process varies by policy:
  • Domestic Package: Claims cover household damage or stolen contents, requiring an inventory list and proof of ownership.
  • Marine Insurance: Claims address lost or damaged cargo, needing documents like the Bill of Lading or Packing List.
  • Wiba: Claims compensate for employee injuries, supported by payroll details.
  • Fire: Claims cover fire-related property losses, requiring a title deed or lease agreement.
  • Public Liability: Claims handle third-party injury or damage, needing evidence of the incident.
  • Burglary: Claims recover stolen items, supported by an inventory list.
For all claims, you’ll submit a form with the policy number, incident details, and relevant documents (e.g., photos, Excel lists, or certificates) to ensure efficient processing.

Efficienncy

Perfection

Claims

How does an insurance claim work?

An insurance claim acts as a safety net against financial losses.
Unexpected events like vehicle accidents, property damage, theft, or business-related liabilities can lead to significant financial strain. Insurance claims provide relief by covering these losses, as outlined in your policy.
When an insured event occurs—such as a car collision, a fire damaging your property, or stolen cargo—the claim process allows you to recover funds to repair, replace, or mitigate the damage. For example:
  • A Motor Insurance claim can cover repair costs after an accident or replace a stolen vehicle.
  • A Domestic Package or Burglary claim can reimburse you for damaged or stolen household items.
  • A Marine Insurance claim can compensate for lost or damaged shipments.
  • A Wiba claim can support employee injury costs, ensuring business continuity.
  • A Fire or Public Liability claim can cover property repairs or third-party damages, protecting your finances.
By filing a claim with the necessary details and documents, you activate this financial protection, helping you recover from unforeseen setbacks without bearing the full burden yourself.

Claim can be reported through any of our below mentioned touchpoints:

  • Call us at our 24 x 7 ClaimCare number – 
  • E-mail us at info@trademasterinsurance.com
  • WhatsApp 'Claim' to 0721920713 and get an option to register the claim
  • Visit our office
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SOME FAQ’S

What do I need to file a claim with Trademaster?

To get started, just provide your policy number, a brief description of the incident, and any supporting documents like photos, receipts, or police reports—depending on the claim type. We’ll guide you through the rest to make it quick and painles

Which documents are needed to process my insurance application?

It’s simple! You’ll typically need a valid ID, proof of ownership (like a logbook for vehicles or title deed for property), and any relevant details about what you’re insuring. We’ll let you know if anything else is required based on your specific plan.

Are your insurance plans really cost-effective?

Absolutely! We design our products to give you top-notch coverage at rates that won’t break the bank. With flexible options and competitive pricing, you get maximum value without hidden costs

How easy is it to use your services?

We’re all about simplicity. From picking a plan to filing a claim, our process is straightforward, and our team is here to assist at every step—whether you call, email, or drop by Hazina Towers. Insurance doesn’t have to be complicated!

Do you offer any guarantees if I’m not satisfied?

We stand by our service. If something’s not right, let us know within the first 30 days of your policy—we’ll work to fix it or refund your premium, no hassle. Your peace of mind is our priority.

Our Claim-Making Process

Our company thrives on the strength and expertise of our team, committed to delivering seamless and efficient insurance claims for our clients. Here's how we handle each claim

1

Initial Assessment

2

Claim Evaluation

3

Collaboration & Investigation

4

Resolution & Payout